No voluntary returns or refunds
This policy applies to all HarryToys products, including toys, gadgets and electronics. We do not offer voluntary returns or refunds.
Once a parcel has been accepted and the product opened, returns, refunds and damage claims are not accepted under our store policy, except where required by applicable consumer law.
Damaged, torn or already-open parcels
- Inspect the outer packaging while the delivering courier is present.
- If it is damaged, torn or already open, take clear photos and refuse it with that courier. Do not accept or open the parcel.
- Send your order number and photos or screenshots through WhatsApp +92 345 002 6566 or hello@harrytoys.com .
- HarryToys arranges a replacement shipment after reviewing the refused-delivery report with you.
You do not need to book another courier or post the refused parcel back yourself. The original courier keeps the refused parcel.
Item-checking and packing video
A short video showing the item being checked and packed is shared for each shipment. Contact us with your order number if you need help obtaining it. Keep relevant order messages and parcel photographs for support.
Incorrect items, safety concerns and legal remedies
Contact us promptly if you receive an incorrect item or identify a potential safety problem. Stop using an item that appears unsafe. We will review the report and any remedy required by applicable law.
Your rights and remedies required by applicable consumer law are unaffected. Our inspection procedure, packing video and ordinary no-return policy do not exclude or limit mandatory remedies for incorrect or defective goods.
Payment errors and unfulfilled orders
Duplicate payments, billing errors and paid orders that cannot be fulfilled are handled separately from a change-of-mind return. Contact us with the order and transaction references for review. See the payment guide .