Standard preparation and delivery
Normal preparation takes 2–3 days before courier handover. Standard courier transit is approximately 3 days within the same city or 7 days outside the city. Together, standard delivery is estimated at 5–10 days, depending on location.
| Stage | Estimate |
|---|---|
| Normal order preparation | 2–3 days before courier handover |
| Same-city courier transit | About 3 days after handover |
| Outside-city courier transit | About 7 days after handover |
| Total standard delivery | About 5–10 days, depending on location |
Preparation and transit are separate stages. These are estimates, not guaranteed arrival dates. If your order is awaiting payment checks or needs special arrangements, contact us to confirm its timing.
Express and urgent orders
Urgent delivery is arranged separately: approximately 24 hours within the same city, or 24–72 hours nationwide depending on location and availability. Additional charges may apply.
Contact us before relying on an urgent date. We will confirm the available service, expected arrival and charges for your destination. The normal 2–3 day preparation range is not added to an individually confirmed express estimate.
Delivery charges and coverage
The standard delivery charge and any applicable free-shipping offer are shown at checkout. Express arrangements may have a separate charge, which must be confirmed. Nationwide service remains subject to courier coverage of your address.
Provide a usable delivery address
Enter the recipient’s name, reachable mobile number, province, city and full street address. Add your area, landmark or postal code where helpful. Contact us promptly with corrections; address changes need confirmation and may not be possible after dispatch.
Delays, missed attempts and order status
Courier coverage, weather, holidays, access restrictions or an incomplete address can affect timing. Use any order or dispatch information provided, or contact us with your order number and city. We will check the available status and confirm any redelivery arrangement and applicable charge.
An order confirmation acknowledges receipt of your order; it is not a courier tracking update.
At the delivery doorstep
Inspect the outer packaging while the delivery courier is present. If it is damaged, torn or already open, photograph it and refuse the parcel with that courier. Contact HarryToys with your order details and photos or screenshots so we can arrange a replacement shipment. You do not need to book another courier or post the refused parcel back yourself.
Inspect the outer parcel before acceptance. This guidance does not promise an open-box inspection service from the courier. Read the full Returns & damaged parcels policy .